Plans change — here's how cancellations and rescheduling work.
You can cancel a confirmed booking by calling or messaging us as early as possible. Cancellations made well ahead of the pickup time are handled without any charge in most cases.
If a vehicle has already been dispatched or is very close to your pickup time, a cancellation charge may apply to cover the driver's travel. This will be communicated to you at the time of cancellation.
Need to change your pickup time or date? Call us and we'll do our best to reschedule your vehicle, subject to availability.
If a driver arrives at the agreed pickup point and waits beyond a reasonable time without contact from the passenger, this may be treated as a no-show and charges may apply.
Any applicable refunds for advance payments will be processed after deducting cancellation charges, if any, within a reasonable number of business days.
To cancel or reschedule, call 8919340104 as soon as possible.